Privacy policy Privacy policy

Privacy Policy

Last updated: 09.02.2026

Panndora Audio (“we”, “us”, “our”) is committed to protecting your privacy and personal data.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from panndora-audio.com (the “Website”).

1. Who We Are

Panndora Audio operates an online store that sells digital products only, such as audio packs, sound libraries, loops, presets, and other downloadable digital content.
No physical products are shipped.

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

Contact information: name, email address, billing details
Account information: username, login data (if applicable)
Transaction data: purchases of digital products, invoices, payment confirmations
Technical data: IP address, browser type, device information, operating system
Usage data: pages visited, time spent on the Website, interactions with content
Marketing preferences: newsletter subscriptions and communication preferences

We do not knowingly collect personal data from children under the age of 16.

3. How We Use Your Data

We use your personal data for the following purposes:

To process and deliver digital products instantly after purchase
To create and manage user accounts (where applicable)
To provide customer support and respond to inquiries
To send transactional emails (order confirmations, invoices, account notifications)
To improve our Website, products, and user experience
To send marketing communications only if you have explicitly opted in
To comply with legal and accounting obligations

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process personal data based on:

Contractual necessity – to deliver purchased digital products
Legal obligation – for accounting and tax compliance
Legitimate interest – to improve our services and prevent fraud
Consent – for marketing communications and non-essential cookies

5. Digital Products & Delivery

All products sold on Panndora Audio are digital products delivered electronically.
No physical goods are shipped.

Once a digital product has been accessed or downloaded, the transaction is considered completed according to our Refund Policy.

6. Advertising, Analytics & Tracking Technologies

We use analytics and advertising tools to understand user behavior and improve our marketing efforts, including:

Meta (Facebook) Pixel – to measure conversions, optimize advertisements, and build custom audiences
Google Analytics – to analyze Website traffic and usage patterns

These tools may collect information such as IP address, browser type, pages visited, and actions taken on the Website.

Data collected through these tools may be transferred to and processed by providers such as Meta Platforms, Inc. and Google LLC, in accordance with their respective privacy policies.

These tools may also be used to create custom and lookalike audiences for advertising purposes.

7. Cookies & Consent

Our Website uses cookies and similar technologies to function properly and to analyze traffic.

Essential cookies are necessary for the operation of the Website
Analytics and marketing cookies are used only with your consent, where required by law

You can manage or disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of the Website.

You may withdraw or change your cookie consent at any time through your browser settings or available consent tools on the Website.

Where required by applicable law, we request your consent before placing non-essential cookies on your device.

8. Email Communications & Anti-Spam Policy

We do not send unsolicited emails (“spam”).

You will receive marketing emails from us only if you have explicitly subscribed to our newsletter.
Every marketing email contains an unsubscribe link, allowing you to withdraw consent at any time.

We may also send necessary service-related emails, such as:

Account activation emails
Purchase confirmations and invoices
Technical, legal, or support-related notifications

9. Data Sharing & Third Parties

We do not sell, rent, or trade your personal data.

We may share personal data only with trusted third parties that help us operate our business, such as:

Payment processors
Email service providers
Analytics and advertising platforms

These parties process data only under our instructions and in compliance with applicable data protection laws.

10. Data Retention

We retain personal data only for as long as necessary to:

Fulfill the purposes described in this policy
Comply with legal, accounting, or reporting obligations

When personal data is no longer required, it is securely deleted or anonymized.

11. Your Rights Under GDPR

If you are located in the European Economic Area (EEA), you have the right to:

Access your personal data
Request correction or deletion of your data
Restrict or object to processing
Withdraw consent at any time
Request data portability
Lodge a complaint with a data protection authority
You may exercise these rights free of charge and we will respond to all requests within the time limits required by applicable data protection laws.

To exercise these rights, contact us using the details below.

12. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

13. Contact Information

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Email: contact@panndora-audio.com
Website: https://panndora-audio.com

14. Updates to This Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes.
The updated version will always be available on this page with the revised date.